IBM Support

Troubleshoot Version Control for Netcool/Impact

Troubleshooting


Problem

Netcool Impact uses SVN version control to manage files under the IMPACT_HOME/etc and IMPACT_HOME/policy directories. If the files or version control data is damaged, the server is unable to modify or manage the files.

Symptom

  • Unable to delete a policy, service, or data source. The delete fails with an error message, "com.micromuse.common.versioncontrol.VersionControlSystemException: Version Control System failed. Check system error logs for further details".
  • Unable to save a policy, service, or data source. The delete fails with an error message, "com.micromuse.common.versioncontrol.VersionControlSystemException: Version Control System failed. Check system error logs for further details".
  • Using the "Clear my locks" option from the project menu of the Netcool Impact client fails to remove SVN locks.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSHYH","label":"Tivoli Netcool\/Impact"},"ARM Category":[{"code":"a8m500000008ZvZAAU","label":"Impact-\u003EImpact Server-\u003EVersion Control"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"7.1.0"}]

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Document Information

More support for:
Tivoli Netcool/Impact

Component:
Impact->Impact Server->Version Control

Software version:
7.1.0

Operating system(s):
AIX, Linux, Solaris

Document number:
162839

Modified date:
08 May 2025

UID

swg21503881

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