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Troubleshoot SSL for Gateway on IIS

How To


Summary

Details:
Please make sure that the below things are a pre-requisite for SSL to work fine with Cognos
1. SSL certificates have been imported correctly on IIS
2. Cognos configuration is correct

Cognos SSL does not work and throws either a 404 or 502 error in the network trace when accessing the gateway URI.
--When you get a 404 error, make sure that Rewrite URL is correct within the IIS
--When you get a 502 error, make sure that the bindings and the cognos configuration is correct

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"Gateway;Dispatcher;Content Manager","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.12","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
01 May 2025

UID

ibm10734875