IBM Support

Troubleshoot SSL for Gateway on IIS

How To


Summary

Details:
Please make sure that the below things are a pre-requisite for SSL to work fine with Cognos
1. SSL certificates have been imported correctly on IIS
2. Cognos configuration is correct

Cognos SSL does not work and throws either a 404 or 502 error in the network trace when accessing the gateway URI.
--When you get a 404 error, make sure that Rewrite URL is correct within the IIS
--When you get a 502 error, make sure that the bindings and the cognos configuration is correct

Objective

To get SSL working via Gateway using IIS Web Server

Environment

11.0.12

Windows (Microsoft)

Steps

When you get a 404 error

  1. Open IIS. Navigate to Default Web Site > aliasname (analytics by default) > bi
  2. In the "Features View" double click URL Rewrite then double click Reverse Proxy 
  3. Make sure that the Rewrite URL is the same as the dispatcher URI appended with {R:0}. For eg. http://servername:9300/bi/{R:0}

Rewrite URL

Bindings settings

NOTE: Always make sure that the cognos configuration is correct. You can also follow the below steps:

When you get a 502 error

  1. Make sure that you gateway URI is in the same format as this: https://servername:443/alisaname(analytics by default)/bi/v1/disp
  2. Make sure that the other URIs are left as default with protocol http and the desired port

Cognos Configuration

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"Gateway;Dispatcher;Content Manager","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.12","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Product Synonym

R12

Document Information

Modified date:
12 October 2018

UID

ibm10734875