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Troubleshooting
Problem
PAM authentication failed when SD failed
Symptom
You can do EGO related authentication successfully (For example: egosh user logon) but SOAM related authentication failed (For example: soamview) with following error message:
Cannot retrieve application information : Security error: Authentication failed.
Incorrect user name or password, or the security plugin setting
(specified in the EGO_SEC_PLUGIN parameter in the ego.conf file on both
the client and server) are incompatible.
This issue only happens when SD is running on a master candidate host.
[{"Product":{"code":"SSZUMP","label":"IBM Spectrum Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.2;7.2.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
isg3T1026164
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