IBM Support

TRIRIGA not sending email - MailAuthenticationException errors

Question & Answer


Question

Whenever I publish a TRIRIGA Business Object or do something that should cause TRIRIGA to send an outgoing email, no email is sent and an error like the following appears in my server.log: 2015-10-14 10:18:03,167 WARN [com.tririga.platform.error.ErrorHandler](WFA:12020990 - 12564078 Associate:287434693 IE=287434676) Authentication failed; nested exception is javax.mail.AuthenticationFailedException: failed to connect[MID-620604269] com.tririga.platform.error.PlatformRuntimeException: org.springframework.mail.MailAuthenticationException: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: failed to connect at [...] Caused by: org.springframework.mail.MailAuthenticationException: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: failed to connect [...] Caused by: javax.mail.AuthenticationFailedException: failed to connect at javax.mail.Service.connect(Service.java:322) at [...] I do not have EXTERNAL_MAIL_SERVER_USERNAME or EXTERNAL_MAIL_SERVER_PASSWORD values set, as I am using Anonymous SMTP authentication. My mail server indicates that there was a "generic failure" and it was unable to "canonify user and get auxprops." Do I need to hardcode values in order to get past the above error?

[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
17 June 2018

UID

swg21974076