Question & Answer
Question
Training Tutorials
Answer
IBM Tealeaf Customer Experience Management
Training Tutorials
Video Topics
Learn about Tealeaf. Select a course to view a collection of tutorials:
9F21G: Goal-based Dimensions and Events
9F26G: Advanced Reports and Dashboards
9F22G: cxOverstat Usability Metrics
Training Resources
Want to learn more? IBM Tealeaf Training is available as Instructor-led Self-paced and Web-based training.
- Choose the specific training path for the skill or certification you want to explore
- Contact an IBM global training provider or talk to a training advisor
Video Tutorials
| Title/Link | Description | Length | Role | Prerequisites |
| Investigate visitor issues with Tealeaf search and replay | 3:39 | Customer Experience Program Managers new Tealeaf users | None | |
| Walkthrough the Report Builder functions and segment report data with Dimensions | 5:08 | Customer Experience Program Managers new Tealeaf users | None | |
| Customize the display of Session Lists and analyze Quickview details | 3:55 | Customer Experience Program Managers new Tealeaf users | None |
IBM Tealeaf V8.8 Events and Reports
| Title/Link | Description | Length | Role | Prerequisites |
| Use search and replay to create an Event from BBR | 3:18 | Business Analyst Event Modeler Administrator | None | |
| Configure an Event in the Event Wizard | 2:23 | Business Analyst Event Modeler Administrator | None | |
| Test an Event in the Event Tester and build a ratio report | 4:04 | Business Analyst Event Modeler Administrator | ||
| Navigate the Event Manager to configure a Hit Attribute and confirm changes | ?4:31 | Business Analyst Event Modeler Administrator | None | |
| Create a Hit Attribute and add it as an Event condition | 6:59 | Business Analyst Event Modeler Administrator | ||
| Create a report that shows the percentage of visitors that start checkout but abandon before purchasing | ?6:40 | Business Analyst Event Modeler Administrator | ||
| Create a Hit Attribute that captures a numeric value such as a shopping cart total | 7:44 | Business Analyst Event Modeler Administrator | ||
| Add a Dimension Report Group to an Event | 6:34 | Business Analyst Event Modeler Administrator | ||
| Create a new Dimension to segment report data filter sessions in search or serve as an Event condition | ?2:15 | Business Analyst Event Modeler Administrator | ||
| Discover Dimension value options and configuration methods | 6:54 | Business Analyst Event Modeler Administrator | ||
| Create an Event to detect patterns of struggle | ?5:35 | Business Analyst Event Modeler Administrator | ||
| Configure fields that are available for a user to search | 6:27 | Business Analyst Event Modeler Administrator | ||
| Configure the display results for a successful search | 5:06 | Business Analyst Event Modeler Administrator |
IBM Tealeaf V9.0 Goal-Based Dimensions and Events
| Title/Link | Description | Length | Role | Prerequisites |
| Create Goal-based objects to record outcome-based information | 9:24 | Event Modeler Administrator |
IBM Tealeaf V9.0.1 Advanced Reports and Dashboards
| Title/Link | Description | Length | Role | Prerequisites |
| Designate an Event as a Top Mover to track high-priority metrics | 6:37 | Business Analyst Event Modeler Administrator | None | |
| Create a Business Process Scorecard to track the checkout process | 10:51 | Business Analyst Event Modeler Administrator | None | |
| Create a Dashboard to logically organize reports and scorecards | 11:49 | Business Analyst Event Modeler Administrator | None |
IBM Tealeaf V9.0 and V9.0.1 (9F28G) cxOverstat Usability and Analysis
| Title/Link | Description | Length | Role | Prerequisites |
| Group a collection of Snapshots into Stacks for analysis | 4:55 | Business Analyst Event Modeler Customer Experience Program Managers | None | |
| Apply the Form Analytics overlay in BBR to the Registration page to investigate visitor drop-off | 3:28 | Business Analyst Event Modeler Customer Experience Program Managers | None | |
| Apply the Link Analytics overlay in BBR to understand the top content on the home page | ?3:44 | Business Analyst Event Modeler Customer Experience Program Managers | None | |
| Apply the Comparison Analytics overlay in BBR to understand how different user segments interact with elements on the page | ?4:28 | Business Analyst Event Modeler Customer Experience Program Managers | None | |
| Apply the Heat Map overlay in BBR to analyze visitor click and hover rates | ?5:05 | Business Analyst Event Modeler Customer Experience Program Managers | None | |
| Apply the Attention Map overlay in BBR to the Registration page to analyze what parts of the screen can be seen without scrolling | ?2:31 | Business Analyst Event Modeler Customer Experience Program Managers | None | |
| Create a Usability Form Analytics Report Group to filter overlay data by a group of Dimensions | 4:08 | Event Modeler Customer Experience Program Managers | ||
| Create a Goal-based Dimension to report abandonments and purchases | 5:28 | Event Modeler Customer Experience Program Managers |
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Document Information
More support for:
Tealeaf Customer Experience
Software version:
All Versions
Document number:
777857
Modified date:
08 December 2018
UID
ibm10777857