Troubleshooting
Problem
Attempts to create new users after an upgrade of IBM Rational Team Concert (RTC) results in the tomcat-users.xml file not being updated with the new user information.
Symptom
Although new users are successfully added to RTC through the User Administration console, the user information is not written to the tomcat-users.xml file. The account will continue to work until the server is restarted. After a restart the user will no longer be able to log in and will receive an Invalid user ID or password error.
Viewing their account in user administration will return this error
This user was not found in the directory service. This user will not be able to login unless they have an account in the directory service.ID CRJAZ1532I
[{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web App Server","Platform":[{"code":"","label":""}],"Version":"4.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.0.0.1;4.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWMEQ","label":"Rational Requirements Composer"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Web App Server","Platform":[{"code":"","label":""}],"Version":"4.0","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21614661