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tipcli export fails with: "Error loading: <TIP home>\java\jre\bin\msvcr71.dll"

Troubleshooting


Problem

The tipcli export command in Tivoli Integrated Portal fails with the following error in the command output: "Error loading: \java\jre\bin\msvcr71.dll"

Cause

The <TIP Home>/java/jre contents has become corrupted, possibly by an attempt to apply a java update package that does not match the bit-ness (32bit vs 64bit) of the existing java install.

Diagnosing The Problem

Run the following command:
<TIP home>/java/jre/bin/java -version
Replace "<TIP home>" with the actual path for the TIP install.


If the same error is reported, the jre contents is likely corrupted.

Resolving The Problem

Copy the contents of:
<TIP home>\WebSphereUpdateInstallerV7\java\jre

To:
<TIP Home>\java\jre

Retry the "<TIP home>\java\jre\bin\java -version" command and verify it works. If so, retry the tipcli export.

Note: If the "WebSphereUpdateInstallerV7" directory doesn't exist, the jre can be obtained from a TIP fix pack installation package under:
<Fixpack unpack location>/cdimage.fixpack/COI/PackageSteps/WebSphereUPDI/FILES/7.0.0.XX-WS-UPDI-<platform>/JDK/jre.pak/repository/package.java.jre/java/jre

[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Tivoli Integrated Portal (TIP)","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.1;2.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
17 June 2018

UID

swg21698663

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