Troubleshooting
Problem
This error is encountered on a terminal services machine in which multiple users are attempting to use the contributor web client.
Symptom
GUI error message:
There was a problem sending the command to the program
[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Planning
Software version:
10.1
Operating system(s):
Windows
Document number:
478575
Modified date:
09 May 2025
UID
swg21611720
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