Troubleshooting
Problem
User launches the Controller client install program (for example "CCRLocalClient.MSI"). User navigates throough install wizard, and the installation appears to be working. However, during the final installation phase, an error message appears.
Symptom
Screen during installation wizard:
Installer Information
There is a problem with this Windows Installer package.
A script required for this install to complete could not be run. Contact your support personnel or package vendor.
[OK]
Ibm Cognos Controller Local Client Setup Wizard ended prematurely.
Event Viewer (Application log):
Log Name: Application
Source: MsiInstaller
Date: 01/07/2011 13:08:42
Event ID: 11720
Task Category: None
Level: Error
Keywords: Classic
User: PCNAME\Admin
Computer: PCNAME
Description:
Product: IBM Cognos Controller Local Client -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CognosCreateCCRExeConfig script error -2146828218, Microsoft VBScript runtime error: Permission denied Line 16, Column 1,
Screen, if try to launch Controller client:
IBM Cognos Controller
An Error occurred while trying to access the server
Please enter a valid server URL or contact your system administrator for assistance
CONTROLLER_WSSURL
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21504404