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"There is an error in XML document" / "Access denied ... The Zone of the assembly..." errors when running calculation reports

Troubleshooting


Problem

User is trying to retrieve a calculation report. User launches "Calculate Report Formulas". User selects a report and tries to run it. User receives error. Administrative users receive different error from non-administrative users.

Symptom

If logged in as an unrestricted user (e.g. ADM):

Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.GetLayoutFile#FrangoDirect.ExcelLinkD.GetLayout#ControllerProxyClient
Description: There is an error in XML document (1, 1214).
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(...
...
[OK]

If logged in as a user with limitations:

Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchCalc#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Security.SecurityException: Access denied.
at FrExcelLinkBT.ExcelLinkTClass.FetchCalc(String sGuid....
<....>
The Zone of the assembly that failed was:
MyComputer
--- End of inner exception stack trace ---
at Microsoft.VisualBasic....
<...>
[OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21579028

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