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Testing mail server connection: [ERROR] Mail server authentication failed

Troubleshooting


Problem

While testing the notification email settings in Cognos Configuration, the test fails due to the below error.

Symptom

[ERROR] Mail server authentication failed

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1034938

Document Information

More support for:
Cognos Business Intelligence

Software version:
10.1, 10.1.1, 10.2, 10.2.1, 10.2.1.1, 10.2.2

Operating system(s):
Windows

Document number:
370199

Modified date:
08 May 2025

UID

swg21342280

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