Troubleshooting
Problem
While testing the notification email settings in Cognos Configuration, the test fails due to the below error.
Symptom
[ERROR] Mail server authentication failed
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1034938
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.1, 10.1.1, 10.2, 10.2.1, 10.2.1.1, 10.2.2
Operating system(s):
Windows
Document number:
370199
Modified date:
08 May 2025
UID
swg21342280
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