Troubleshooting
Problem
After upgrading to JazzSM 1.1 FP2. This error occurred when selecting a dataset when configuring DASHBoard Application Services Hub (DASH) widgets: "TCTUI1003E An error has occurred communicating with the server."
Symptom
When selecting the "Edit" -> "Select a Dataset", it will error out with the 'TCTUI1003E" error.
Cause
Software bug in JazzSM 1.1 FP02.
Environment
Attempting to select a Dataset when configuring an Impact Widget in DASH
Diagnosing The Problem
When trying to select a Dataset in DASH, this error is displayed:
Corresponding errors in the <JAZZSM_HOME>/profile/server1/SystemOut.log:
[8/17/15 9:05:27:536 BST] 000000c2 ClientEventSe E
com.ibm.isclite.runtime.aggregation.tags.ClientEventSettingsJSON getClientEventPortletSettings(request,window) Unable to retrieve client event settings per pii _1728157932 java.lang.NullPointerException
at com.ibm.isclite.service.datastore.eventing.EventingServiceImpl.getEventP
ortletSettings(EventingServiceImpl.java:789)
[8/17/15 9:05:45:086 BST] 000000c3 HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry I/O
exception (java.net.ConnectException) caught when processing request: Connection refused: connect
Resolving The Problem
The Problem was introduced in JazzSM 1.1 Fixpack 2, please refer to this technote and download the Impact 6.1.1-TIV-NCI-FP0002 fix for windows and install.
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Document Information
Modified date:
17 June 2018
UID
swg21965471