Troubleshooting
Problem
User launches Controller client. An error appears.
Problem affects only one user.
Symptom
Example #1 (Controller 8.3)
System.Xml.XmlException: Unexpected end of file has occurred. The following elements are not closed: OutlineValue, profile configuration. Line 700, position 57.
at System.Eml.XmlTextReaderImpl.Throw(Exception e)
at.........
.........
at Cognos.Controller.AppContext.SetupConfig()
at System.Eml.XmlTextReaderImpl.Throw(Exception e)
at.........
.........
at Cognos.Controller.AppContext.SetupConfig()
Example #2 (Controller 10.3.1)
System.Xml.XmlException: The 'OutlineValue' start tag on line 603 position 6 does not match the end tab of 'CheckBoxValue'. Line 615, position 7.
<..............>
<..............>
Error Details:
Source: CCR
Description: The 'OutlineValue' start tag on line 603 position 6 does not match the end tab of 'CheckBoxValue'. Line 615, position 7.
<..........>
Source: CCR
Description: The 'OutlineValue' start tag on line 603 position 6 does not match the end tab of 'CheckBoxValue'. Line 615, position 7.
<..........>
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.1;Controller (Frango) 8.2;Controller (Frango) 8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038363
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Document Information
Modified date:
08 May 2025
UID
swg21347691