Troubleshooting
Problem
User starts the Controller client. An error message occurs
Symptom
Example #1 - Controller 10.2.1:
Example #2 - Controller 8.3:
System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 208, position 9.
at System.Xml.XmlTextReaderImpl.Throw(exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
... (about 10 similar rows)
at Cognos.Controller.AppContext.SetupConfig()
[ OK ]
Example #2 - Controller 8.3:
System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 208, position 9.
at System.Xml.XmlTextReaderImpl.Throw(exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
... (about 10 similar rows)
at Cognos.Controller.AppContext.SetupConfig()
[ OK ]
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m3p000000GoPrAAK","label":"Controller"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1041428
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Document Information
More support for:
IBM Cognos Controller
Component:
Controller
Software version:
All Versions
Operating system(s):
Windows
Document number:
386415
Modified date:
08 May 2025
UID
swg21367337
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