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"System.Xml ... Root element is missing" message when adding/editing a row in a report

Troubleshooting


Problem

User launches Controller, and clicks "Reports - Create". User edits a Report layout. While editing and adding a new row to a column, user clicks "Save". An error appears. Problem does not affect all users. Problem only affects 'restricted' users.

Symptom

Number:    5
Source:    System.Xml
Description:    Root element is missing.
   at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
   at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
   at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc)
   at Cognos.Controller.Cache.CacheHandler.ClearCache(Boolean bForce)
   at Cognos.Controller.Forms.Common.fFrmCommonFunc.ClearCache(Boolean bForce)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.1.1

Operating system(s):
Windows

Document number:
501725

Modified date:
08 May 2025

UID

swg21655654

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