Troubleshooting
Problem
User launches Controller, and clicks "Reports - Create". User edits a Report layout. While editing and adding a new row to a column, user clicks "Save". An error appears. Problem does not affect all users. Problem only affects 'restricted' users.
Symptom
Number: 5
Source: System.Xml
Description: Root element is missing.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc)
at Cognos.Controller.Cache.CacheHandler.ClearCache(Boolean bForce)
at Cognos.Controller.Forms.Common.fFrmCommonFunc.ClearCache(Boolean bForce)
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1.1
Operating system(s):
Windows
Document number:
501725
Modified date:
08 May 2025
UID
swg21655654