Troubleshooting
Problem
Users intermittently receive errors performing tasks inside Controller. Most commonly, these errors will include the text "System.OutOfMemoryException". However, other (less common) errors may also be seen.
Symptom
Common example:
Excel link:
- Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchValuesBulk#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request.---> System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at Cognos.Controller.Proxy.CCRWS.ExcelLinkB_FetchValuesBulk(String.....
<...>
[OK]
Rarer examples:
Ad Hoc Reports:
- Standard Error
Number: 5
Source: FrangoDirect.ReportAdHocD.AdHocCNR#ControllerProxyClient.frmReportAdHoc....<....>
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request.---> System.Runtime.InteropServices.COMException (0x80070008): Creating an instance of the COM component with CLSID (xxxxxx) from the IClassFactory failed due to the following error: 80070008.
at Cognos.Controller.Proxy.CCRWS.ReportAdHoc...
<....>
[OK]
Import from Flat Files:
- Standard Error
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request.---> System.Runtime.InteropServices.COMException (0x8004005): Data provider or other service returned an E_FAIL status.
at FrDImportBT.cls...
<...>
[OK]
Standard Error
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request.---> System.NotSupportedException: Object doesn't support this property of method
at FrDImportBT.cls......
<...>
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1, 8.5
Operating system(s):
Windows
Document number:
165193
Modified date:
08 May 2025
UID
swg21506563
Manage My Notification Subscriptions