Troubleshooting
Problem
"Transfer - External Data - Import from Flat Files". User chooses "Import Specification" and clicks "Client". User clicks 'browse' and browses to a folder. User chooses import file (CSV) file and starts the import process. An error message appears.
Symptom
Screen:
Information
Standard Error
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.IO.DirectoryNotFoundException: Path not found
at FrDImportBT.clsExtImportClass.DoImport(String sGuid.......
<.....>
[OK]
Event Viewer (Application log):
Log Name: Application
Source: Cognos Controller
Date: 2011-06-27 15:46:00
Event ID: 0
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PCNAME
Description:
Standard Error
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.IO.DirectoryNotFoundException: Path not found
at FrDImportBT.clsExtImportClass.DoImport(String sGuid, String sUser, Boolean bCaseExpVal, Int32 lBatchId, String sSpecName, String sStructureType, String sPrompts, Int32 lLLocale, Boolean& bError, Int32& lError, String& sErrorMsg, Recordset rsFileDataAndInfo, Recordset& rsRecon, Recordset& rsLog)
at Cognos.Controller.Proxy.CCRWS.clsExtImport_DoImport(String sGuid, String sUser, Boolean bCaseExpVal, Int32 iBatchId, String sSpecName, String sStructureType, String sPrompts, Int32 iLLocale, Boolean& bError, Int32& iError, String& sErrorMsg, DataSet dsFileDataAndInfo, DataSet& dsRecon, DataSet& dsLog)
--- End of inner exception stack trace ---
at Cognos.Controller.ControllerSoapHttpClientProtocol.Invoke(String methodname, Object[] parameters)
at Cognos.Controller.Proxy.FrDImportBT.WSFrDImportBT.clsExtImport_DoImport(String sGuid, String sUser, Boolean bCaseExpVal, Int32 iBatchId, String sSpecName, String sStructureType, String sPrompts, Int32 iLLocale, Boolean& bError, Int32& iError, String& sErrorMsg, DataSet dsFileDataAndInfo, DataSet& dsRecon, DataSet& dsLog)
at Cognos.Controller.Direct.DIimportD.ImportExternalData(String sSpecName, String sStructureType, String sPrompts, DataSet dsFileDataAndInfo, DataSet& dsLog, Boolean bCaseExpValue, Int32 iBatchId, Boolean& bErr, Int32& iError, String& sErrorMsg)
at Cognos.Controller.ControllerDImport.clsDImport.ImportData(String sSpecName, String sStructureType, Int32 iBatchId, String sImportDir, String sImportFile, String sPrompts, DataSet& dsLog, Boolean& bErr, Int32& iError)
at Cognos.Controller.Forms.Form.frmDIstartimp.ImportExternalData()
at Cognos.Controller.Forms.Form.frmDIstartimp.IForm_DoClick(Int32 lCmd, String& sTag)
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1
Operating system(s):
Windows
Document number:
162845
Modified date:
08 May 2025
UID
swg21503886