Troubleshooting
Problem
User launches Controller client. User attempts to logon (e.g. as the administrator user), but an error appears.
Symptom
System.Web.Services.Protocols.SoapException: Server was unable to
process request. --> System.InvalidCastException: Conversion from string
"" to type 'Integer' is not valid. --> System.FormatException: Input
string was not in a correct format at....
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;8.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21660697