Troubleshooting
Problem
System data is automatically downloaded when a user first logs in to the Maximo Anywhere app. If the download fails, the user cannot log in. There are several reasons why system data might fail to download. The user might have lost the connection to the server. If the user is connected to the server, then the security group permissions for sites and for labor records need to be set for that user.
Symptom
The following message displays:
"System data could not be downloaded. Without system data, you cannot use the app. Restart the app and try to log in again. If the problem persists, contact your system administrator."
[{"Product":{"code":"SSPJLC","label":"Maximo Anywhere"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
113104
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Document Information
Modified date:
17 June 2018
UID
swg21659386