IBM Support

System cannot be added to Enterprise Pool - PCM is not enabled.

Troubleshooting


Problem

When trying to add a system to an Enterprise Pool 2.0, an error message is displayed saying it cannot be added to the pool because PCM is not enabled on the HMC, even though the HMC shows PCM is enabled.

Symptom

Error message

Cause

If Cloud Connector is started, and PCM is enabled after Cloud Connector is started, Cloud Connector needs to be restarted to pick up the changes.

Please log into into CMC, click the hamburger menu in the upper left. Then click the gear icon in the lower left. Click on the Cloud Connector tab. There is a startup command at the bottom of the page that can be copied.

But instead of -o start, change it to -o restart

Log into the HMC as the hscpe user over ssh, paste the command and then run the command that was previously copied. 

After a few seconds it should return an ssh prompt. 

After about 5 minutes, run the command diagcloudconn. 

If the status is active, then it's been successfully restarted, please try adding the systems to the pool again. If it is initializing or inactive, please collect a pedbg log file and upload it to a support case.

pedbg -c -q 8

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB68","label":"Power HW"},"Business Unit":{"code":"BU070","label":"IBM Infrastructure"},"Product":{"code":"SSDHL6","label":"IBM Cloud Management Console"},"ARM Category":[{"code":"a8m3p000000PCJVAA4","label":"EP settings"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]

Document Information

Modified date:
26 June 2025

UID

ibm17238084

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