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"System call Failed ... HRESULT: 0x80010100" error, plus Excel Link refresh fails

Troubleshooting


Problem

User clicks "Reports > Run", and selects any Report. User chooses "Report Conversion" to Excel Link, and clicks “Send to Application”. User clicks the Excel “tick”. An error appears. If the user clicks OK, then the report appears to have successfully run OK. However, hitting F9 (to retrieve the numbers again) results in a quick (e.g. 5 second) refresh, where the user finds that all the numbers disappear. NOTE: The problem may appear to be intermittent. In one real-life scenario, the user had to switch between two open Excel sheets(and/or refresh several times) to see the error.

Symptom

Standard Error
Number: -2147417856
Source: mscorlib
Description: System call Failed. (Exception From HRESULT:
0x80010100 (RPC_E_SYS_CALL_FAILED))
at System. RuntimeType . InvokeDispMethod(String name, BindingFlags
invokeAttr, Object target, Object[] args, Boolean[] byrelModiliers,
1nt32 culture, String[] namedParameters)
at System. RuntimeType . InvokeMember(String name,
BindingFlags bindingFlags, Binder binder, Object target, Object[]
providedArgs, ParameterModifier[] modifiers, Culturelnfo culture,
String[] namedParams)
at
Microsoft. VisualBasic . CompilerServices . VBBinder InvokeMember(St
ring name, BindingFlags invokeAttr, Type objType, IReflect objlReflect,
Object target, Object[] args, String[]
namedParameters)
at
Microsoft. VisualBasic CompilerServices . LateBinding . Latecet(Object
o, Type objType, String name, Object[] args, String[]
paramnames, Boolean[J CopyBack)
at
Microsoft. Visualsasic . Compilerservices, NewLatebinding .
LateGet(Object Instance, Type Type, String MemberName, Object[]
Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[)
Copyoack)
at
Cognos .Controller. Forms. Form. FrmReportRun . XlSetMeForeGround
0
at
Cognos . Controller. Forms. Form. frmReportRun . RunReport(1nt32lWhere)
OK

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21619409

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