Troubleshooting
Problem
An IBM eServer xSeries 335 with two processors installed could experience a spontaneous system reboot, incomplete power on self-test (POST), System Management Interrupt (SMI) CPU2 errors, Voltage Regulator Module (VRM) errors, or errors in the error log.
Resolving The Problem
| Source |
|---|
RETAIN tip: H177669
| Symptom |
|---|
An IBM eServer xSeries 335 with two processors installed could experience a spontaneous system reboot, incomplete power on self-test (POST), System Management Interrupt (SMI) CPU2 errors, Voltage Regulator Module (VRM) errors, or errors in the error log.
| Affected configurations |
|---|
The system may be any of the following IBM eServer xSeries servers:
- IBM eServer xSeries 335, type 8676, any model
- IBM eServer xSeries 335, type 8830, any model
The system is configured with two processors.
The speed of the configured processors is either 2.8GHz or 2.4GHz.
| Solution |
|---|
The VRM has a defect and should be replaced with replacement part number (FRU) 74P4407.
Note: The FRU will be available form 1st July 2003. The original FRU, 49P2085, may also be used as long as it is a Rev C part. See Label for Rev letter.
| Additional information |
|---|
A small number of faulty VRMs were manufactured. Due to this defect, they could lose a phase and the system could begin to see the errors descibed above.
Document Location
Worldwide
Was this topic helpful?
Document Information
Modified date:
29 January 2019
UID
ibm1MIGR-51468