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Synergy startup error with warning message: The appl process cannot connect to the database server localhost

Troubleshooting


Problem

When trying to start a Synergy session nothing is displayed and then after some time, something like the following message is displayed: ...The appl process cannot connect to the database server localhost... The technote explains it in more detail and why it occurs and how it can be corrected.

Symptom


Serious: Cannot open database '/databasepath/db'.
Warning: Informix: The appl process cannot connect to the database server localhost.
(Function dbs_open, Informix -25588, ISAM 0).

Other Synergy and database commands might be affected. For example, when running "ccmsrv status -a" you might get something like the following message:

WARNING: database server 'myhost' does not exist
database servers on host 'myhost.mydomain.com':
localhost

[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF010","label":"HP-UX"}],"Version":"7.1a;7.1.0.2;7.1.0.1;7.1;7.0;6.6a;6.5a;6.5;6.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 December 2020

UID

swg21461607

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