General Page
Open and manage support cases for their hardware and software products.
Open a Watson chat to get additional help.
Download product information, tools, and other useful information.
Sign up for notifications for important information about their products.
Access support documentation and training videos.
Other enhanced support features are available.
Navigating the IBM Support Site
Use the IBM Support site with your IBMid to interact with IBM Support. You must log in to open and interact with Support Cases, Support Access or User Administration. Without logging in, you can access the Home, Search, and Product pages.
To sign in, profile icon in the upper right-hand corner of any Support site page, and then click Log In.
The Header
The Support site header is visible on every page on the Support site. It contains links to useful support resources including product information and allows clients to open and view support cases.
All pages in the portal contain a link to report feedback, a navigation bar and a widget to chat with Support. Additionally, signed in users see a link to Create a Case on every page.
Home
The home page of the IBM Support Portal contains frequently used links, content about any changes to the portal and a search bar.
Search
The context-sensitive search bar is available on most pages. Search includes searching items on the portal support cases, but also calls the ibm.com search engine to search IBM Knowledge Centers, Technotes, and APARs.
More information on searching is available in How Clients Use Search .
Downloads
Use this tab to find fixes, drivers and other downloadable content for your products.
Support Site Documentation and Getting Started Guide
Documentation about the Support site is available in the Documentation tab and the Support Site Instructions link. We have provided clients with a Getting Started Using the IBM Support Site document, which provides links to useful resources and additional documentation.
Product Resources Pages
Every product has a product page. Each product page contains a welcome message and up to 8 support links. The welcome message and links are defined in the product configuration page, which is available under the Manage Support Account tab.
Cases
Use the Cases tab to create support cases. and view and update their open or closed cases. For information about opening cases, see How to Open a Case on the Support Site.
Support Access
The Support Access menu item on the profile menu allows signed-in users to see the accounts they are associated with, and request access to additional accounts.
Please see How Clients Register for Support Access .
User Administration
The Profile menu's user administration item allows signed-in users who have the Administrator role on at least one account to manage that account. They can enable domain-based registration, add, or remove users and approve or reject registration requests.
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Document Information
More support for:
IBM Support
Document number:
7232934
Modified date:
08 May 2025
UID
ibm17232934