Preventive Service Planning
Abstract
This technote outlines the support policy for IBM Rational ClearCase with Altiris Server Management Suite software.
Content
FAQS:
- Can ClearCase client installs be deployed using Altiris Server Management Suite as the software delivery vehicle?
Answer: The deployment of ClearCase installations using Altiris Server Management Suite is unsupported. However, this does not suggest that it will not work, it just means that this deployment method has not been tested by IBM Rational.
Any problems using Altiris to deploy ClearCase (that cannot be reproduced without using Altiris) will not be investigated by IBM Rational Client Support. Only problems directly with the ClearCase installation can be addressed by our support staff.
- Are there any known conflicts with ClearCase when Altiris Server Management Suite is installed on a ClearCase host?
Answer: As of this update, there have been no reported conflicts between ClearCase and Altiris Server Management Suite software when they are both installed on the same host.
For information on known issues resulting from application conflicts with Rational ClearCase, refer to technote1240722.
Remote Install Solutions
ClearCase does not support the use of technologies for performing remote silent installs that get pushed to the clients while they are not logged in, such as the above from Altiris
Change request, (RFE) RATLC00720885, was opened to allow remotely distributed silent installs pushed to hosts while not logged in.
The decision was made by Product Management to exclude the resolution of this feature from future upgrades and releases of the ClearCase installation due to the significant architectural changes required to implement the solution.
Refer to the whitepaper titled Deploying Rational ClearCase using Microsoft SMS for details on a tested procedure that will allow you to deploy ClearCase using Microsoft® Systems Management Service (SMS) without the login requirement discussed above.
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Document Information
Modified date:
16 June 2018
UID
swg21264319