How To
Summary
Storage Virtualize/FlashSystems Support Package (Log File) collection instructions.
Objective
The FlashSystems family provides four types of support packages that can be collected from the system:
|
Option |
Description |
Approximate Size* |
Approximate Size* |
|
1 |
Standard logs |
10 MB |
340 MB |
|
2 |
Standard logs plus one existing statesave |
50MB |
520MB |
|
3 |
Standard logs plus most recent statesave from each node |
90MB |
790MB |
|
4 |
Standard logs plus new statesaves |
90MB |
790MB |
Snap Type 1: Standard logs contain many different log files for the underlying operating system and the Storage Virtualize software. Includes Event Log, Audit Log, and Linux logs including /var/log/messages. This data should be sufficient to diagnose a large number of problems such as (but not limited to): Configuration, Hardware, Node, Offline, Performance, Upgrade, Compression and Virtualization.
Snap Type 2: Standard logs plus one existing statesave contains Option 1 plus the single most recent statesave in the system. Collects the most recent dump from the current configuration node.
Snap Type 3: Standard logs plus most recent statesave from each node contains Option 1 plus the single most recent statesave for each node or node canister in the system. This data is usually gathered to diagnose node assert issues.
Snap Type 4: Standard logs plus new statesaves generates a non-intrusive version of the dump, called a livedump. This is generated on every node or node canister in the system. It gathers a lot of detailed logging information about the system at this moment in time, which is necessary to analyze certain problems. The livedump generation can take between 10 minutes and 30 minutes to complete. Once the livedumps have been generated, they are collected along with the contents of Option 1.
Note: Taking a livedump can have a small and temporary impact on performance of the system. Some issues that require this type of data to investigate are: CopyServ, Replication, SAN, Virtualization, Data Integrity
Steps
| Firmware 7.8 or lower | Firmware 8.0 or higher |
|---|---|
|
|
Save the file to your desktop or a folder. Then follow the step below to send the snap file to the support center.
Additional Information
- Please use this link to upload the logs http://www.ecurep.ibm.com/app/upload (use Standard or Secure)
- Fill in Case (e.g. TS123456789)
- Upload is for hardware.
- Valid email address for confirmation.
- Then hit continue. Upload the file then click submit.
- Please use this link to upload the logs - https://msciportal.im-ies.ibm.com
- Click on the green 'I Agree' button on the Terms of Service page. Enter your IBM Blue Diamond username and password then click 'Sign in'.
- Click on the Upload Wizard link at the top of the page.
- The Upload Wizard will ask you to enter your ticket number (Case) which is (TS*********), then click continue to move to the upload step.
- You have the option to either 1) drag & drop the files you wish to upload on to the large Up arrow within the dashed area or 2) Click inside the upload area to open the standard file upload window.
- You will see a green bar indicating the upload progress. When the upload has been completed, check under the 'Recent file upload history' section to the right of the dashed upload area to check the status of the upload. Please make a note of the directory the file was uploaded to.
- If the upload was not successful, click on the 'i' next to the status to find out why.
- An upload confirmation email will be sent to the email address in your Blue Diamond user profile.
Document Location
Worldwide
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Document Information
Modified date:
19 June 2024
UID
ibm17157925