Troubleshooting
Problem
When logging into the Dashboard user interface, none of the Administration menu options appear.
The page is partially blank with none of the links to any of the menus.
Symptom
The ui log contains the following exception:
[2023-12-12 16:51:45.49] ERRORDTL [1702396305489]java.lang.NullPointerException
at com.sterlingcommerce.woodstock.ui.TreeMenu.doXML(TreeMenu.java:155)
at com.sterlingcommerce.woodstock.ui.TreeMenu.<init>(TreeMenu.java:78)
at com.sterlingcommerce.woodstock.ui.UIGlobals.<clinit>(UIGlobals.java:535)
at com.sterlingcommerce.woodstock.ui.TreeMenu.doXML(TreeMenu.java:155)
at com.sterlingcommerce.woodstock.ui.TreeMenu.<init>(TreeMenu.java:78)
at com.sterlingcommerce.woodstock.ui.UIGlobals.<clinit>(UIGlobals.java:535)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"ARM Category":[{"code":"a8m50000000CjqyAAC","label":"System Administration-\u003EUser Interface"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
14 December 2023
UID
ibm17096706