IBM Support

"Starting... Please wait for the Local Session Manager" when trying to launch Controller (via Cloud / Citrix)

Troubleshooting


Problem

User authenticates to the Controller on Cloud website. The 'Controller' Citrix published application correctly appears. User then clicks on that icon, and the application appears to start loading OK. However, after a few seconds, it seems to get stuck saying "Please wait for the Local Session Manager" for a long time. After approximately 1 minute, this message disappears, and the Controller application never appears.

Symptom

After clicking on 'Controller' icon, the user first receives this 'Business Use Notice' screen:


After clicking 'OK' to the above message, the user sees the following message:

    Starting...
    Less information
    Please wait for the Local Session Manager

However, the message does not change (from saying "Please wait for the Local Session Manager"). Eventually (after approximately 1 minute), this message disappears, but the Controller application does not appear.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22012401

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