Troubleshooting
Problem
User launches browser, and types in URL to Controller on Cloud website. User sees the Citrix StoreFront website. User types in username/password. User clicks on the 'Controller' application icon. The Citrix Receiver application tries to launch the Citrix published application. On the screen a 'Starting...' message appears. The status of 'Connection in progress' never changes. The Controller application does not launch.
Symptom
Connection in progress...
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
swg22003014