IBM Support

"Standard Error ... System.NullReferenceException: Object
reference not set to an instance of an object" when importing account structure

Troubleshooting


Problem

User tries to import an account structure from an external csv file. User receives an error.

Symptom

Source:
System.Web.Services
Description:
System.Web.Services.Protocols.SoapException: Server was
unable to process request. ---> System.NullReferenceException: Object
reference not set to an instance of an object.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object
Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseException(Int32 number,
Exception ex)
at FrDImportBT.clsExtImport.DoImport(String sGuid, String sUser,
Boolean bCaseExpVal, Int32 lBatchId, String sSpecName, String
sStructureType, String sPrompts, Int32 lLLocale, Boolean& bError,
Int32& lError, String& sErrorMsg, RecordSet rsFileDataAndInfo,
RecordSet& rsRecon, RecordSet& rsLog, Boolean bIsExcelImport, Int64&
lImportedRows)
at Cognos.Controller.Proxy.CCRWS.clsExtImport_DoImport(String sGuid,
String sUser, Boolean bCaseExpVal, Int32 iBatchId, String sSpecName,
String sStructureType, String sPrompts, Int32 iLLocale, Boolean&
bError, Int32& iError, String& sErrorMsg, DataSet dsFileDataAndInfo,
DataSet& dsRecon, DataSet& dsLog, Boolean bIsExcelImport)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse
(SoapClientMessage message, WebResponse response, Stream
responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke
(String methodName, Object[] parameters)
at Cognos.Controller.ControllerSoapHttpClientProtocol.Invoke(String
methodname, Object[] parameters)
at Cognos.Controller.Proxy.FrDImportBT.WSFrDImportBT.
clsExtImport_DoImport(String sGuid, String sUser, Boolean bCaseExpVal,
Int32 iBatchId, String sSpecName, String sStructureType, String
sPrompts, Int32 iLLocale, Boolean& bError, Int32& iError, String&
sErrorMsg, DataSet dsFileDataAndInfo, DataSet& dsRecon, DataSet& dsLog,
Boolean bIsExcelImport)
at Cognos.Controller.Direct.DIimportD.ImportExternalData(String
sSpecName, String sStructureType, String sPrompts, DataSet
dsFileDataAndInfo, DataSet& dsLog, Boolean bCaseExpValue, Int32
iBatchId, Boolean& bIsExcelImport, Boolean& bErr, Int32& iError,
String& sErrorMsg, Int64& lImportedRows)
at Cognos.Controller.ControllerDImport.clsDImport.ImportData(String
sSpecName, String sStructureType, Int32 iBatchId, String sImportDir,
String sImportFile, String sPrompts, DataSet& dsLog, Boolean& bErr,
Int32& iError)
at Cognos.Controller.Forms.Form.frmDIstartimp.ImportExternalData()
at Cognos.Controller.Forms.Form.frmDIstartimp.IForm_DoClick(Int32
lCmd, String& sTag)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg22016239

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