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"Standard Error ... Security Error 1 ... ValidateNativeUser" when trying to open a data entry form

Troubleshooting


Problem

User launches the main Controller client (CCR.EXE), and clicks 'Company - Data Entry - Reported Values'.
 
User chooses some parameters, and opens a form. User makes a change to a value, and presses 'save'.
  • An Excel message (#1) appears.
 
User ignores the message (does *not* click 'Continue'). Instead, user switches back to Controller. User clicks 'Company - Data Entry - Reported Values', chooses some different parameters, and opens a different form.
  • A warning message (#2) appears.
 
User clicks OK to this warning message (perhaps several times). User continues to open the second form.
  • An error (#3) appears.

Symptom

Excel message (#1)

Microsoft Excel - Compatibility Checker
The following features in this workbook are not supported by earlier versions of Excel.
 
Warning message (#2)

User XXXX already logged in to this database.

Error message (#3)

Standard Error


Source: System.Web.Services
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Security Error 1
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateNativeUser(SoapMessage& message)
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateUser(SoapMessage& message)
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ProcessMessage(SoapMessage message)
at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] extensions, Boolean throwOnException)
at System.Web.Services.Protocols.SoapServerProtocol.CreateServerInstance()
at System.Web.Services.Protocols.WebServiceHandler.Invoke()
at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Cognos.Controller.ControllerSoapHttpClientProtocol.Invoke(String methodname, Object[] parameters)
at Cognos.Controller.Proxy.Light.WSLight.ConfigSet_SelectRecord(String sGuid, String sSelectCriterion, Object[]& vKey, String sUser, Int32 lLLocale)
at Cognos.Controller.Cache.ConfigSetCache.ISetCache_SelectRecord(Object[]& vKey)
at Cognos.Controller.Forms.Common.Main.GetServerPref(String& sPref)
at Cognos.Controller.ControllerForms12.clsDataEntry.DoDataEntryEx(Int32 OpenHow, String UserString)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21998527

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