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'Standard Error Number 5 ... Server was unable to process request' with different menu items

Troubleshooting


Problem

Users receive errors whilst performing different tasks inside Controller. Example #1 - Controller system worked OK (no problems) for many weeks. Then one day a user runs any of the following menu items: * User runs a report (in Excel) - NOTE: The problem may only affect some (for example the most complex) reports. * User receives an error message. Example #2 - User opens the 'Create Reports' menu. User attempts to create/save a new report. User receives error message. Example #3 - User exports a structure from database A. User then attempts to import the structure into database B. User receives an error message. Thee import does not proceed. Example #4 - User runs a consolidation. User receives error message(s).

Symptom


Example #1

Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchValues#ControllerProxyClient
Description: System.Web.Services.Prototols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A0005): Invalid procedure call or argument
At Cognos.Controller.Proxy.CCRWS.ExcelLinkB_FetchValues(String sGuid...

Example #2

Information
Standard Error
Number: 5
SourcE: FrangoDirect.ExcelLinkD.SaveLayoutFile#FrangoDirect.ExcelLinkD.SaveLayout#Contro llerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException(0x80004005): Unspecified error
at FrExcelLinkBT.ExcelLinkTClass.SaveLayout(String sGuid, String sUser, Recordset rsLayout, String sRapp)
at Cognos.Controller.Proxy.CCRWS.ExcelLinkT_SaveLayout(String sGuid, String sUser, DataSet rsLayout, String
sRapp)
--- End of inner exception stack trace ---
OK

Example #3

Information
Standard Error
Number: 5
FrangoDirect.ImportStructureD.UpdateImpServer #controllerproxyclient ...
...server unable to process request.

Example #4

Information
Standard Error
Number: 5
Source: ControllerProxyClient
Description: System.Web.Services.Prototols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A075C): Application-defined or object-defined error at Cognos.Controller.Proxy.CCRWS.clsBatchT_Batch(String sGuid...

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.1MR1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1032421

Document Information

Modified date:
09 May 2025

UID

swg21361551

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