Troubleshooting
Problem
User opens an Excel-based report (typically an XLS spreadsheet file using the Excel link). User clicks F9 or F10 to refresh it. An error message appears.
Symptom
Information
Standard Error
Number: 1909
Source: FrangoDirect.ExcelLinkD.FetchValuesBulk#Server function:Db_BulkInsert(..)
Description: Net Connection Failed! Server: SERVERNAME Share: SHARENAME User: DOMAIN\USERNAME Psw: PASSWORD
Transfer: 0 Prefix: A.........
OK
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 2.3 MR1 SP15","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1035684
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Document Information
More support for:
IBM Cognos Controller
Software version:
Controller (Frango) 2.3 MR1 SP15
Operating system(s):
Windows
Document number:
123269
Modified date:
08 May 2025
UID
swg21371241
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