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Troubleshooting
Problem
User opens data entry form. User receives error message. User tries switching between Data Entry forms. User receives same error message. User then tries to close Excel. User receives different error message.
Symptom
Error message when opening/switching-between Data Entry form:
Information
Standard Error
Source: ControllerForms
Description: OpenWorkbook
Object reference not set to an instance of an object.
OK
Error message when closing Microsoft Excel:
ControllerXlDisp
Run-time error '1004':
The macro 'cc.LoadReportType' cannot be found.
OK
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.4, 8.3
Operating system(s):
Windows
Document number:
385777
Modified date:
08 May 2025
UID
swg21366541
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