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"Standard Error ... Cannot create ActiveX component" when trying to delete account

Troubleshooting


Problem

User clicks 'Maintain - Account Structure - Define'. User highlights an existing account, then presses 'delete' button.
  • An error appears.
In addition, if a user runs a 'database optimise' a different error appears.

Symptom

The error varies slightly depending on environment/version.
Example #1 (Controller 10.2.0):

Source: FrangoDirect.AccountD.CheckAFC#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Cannot create ActiveX component.
at Microsoft.VisualBasic.Interaction.CreateObject(String ProgId, String ServerName)
at Cognos.Controller.ControllerVFPWrapper.ControllerVFP..ctor(String sGuid, String sUser)
at FrAccountBT.AccountT.CheckAFC(String sGuid, String sUser, String sAccount)
at Cognos.Controller.Proxy.CCRWS.AccountT_CheckAFC(String sGuid, String sUser, String sAccount)
--- End of inner exception stack trace ---
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.AccountD.CheckAFC(String sAccount)
at Cognos.Controller.Forms.Form.frmAccount.DelCheck(String sAccount)
at Cognos.Controller.Forms.Form.frmAccount.DeleteAccount()
 
Example #2 (Controller 10.4.2):
image 2478
Source:    FrangoDirect.AccountD.CheckAFC#System.Web.Services
Description:    System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at Cognos.Controller.ControllerVFPWrapper.ODBCHandler.ParseUDL()
   at Cognos.Controller.ControllerVFPWrapper.ODBCHandler.GetUDlSetting(String key)
   at Cognos.Controller.ControllerVFPWrapper.ODBCHandler.GetSqlUser()
   at Cognos.Controller.ControllerVFPWrapper.ODBCHandler.GetDBInfoForVFP(String sGuid, String sUser)
   at Cognos.Controller.ControllerVFPWrapper.ControllerVFP..ctor(String sGuid, String sUser)
   at FrAccountBT.AccountT.CheckAFC(String sGuid, String sUser, String sAccount)
   at Cognos.Controller.Proxy.CCRWS.AccountT_CheckAFC(String sGuid, String sUser, String sAccount)
Error when running database optimise: (Controller 10.4.2)
Error occurred when deleting temporary VFP files: VFP dll missing (3)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21663351

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