Troubleshooting
Problem
User opens up the company structure, by clicking on 'Maintain - Company Structure - Define'. User receives error message on screen. There is a similar error message inside the client PC's Application log (inside Event Viewer). Only some users affected (typically remote users, not located at the group headquarters).
Symptom
Standard Error
Number: 91
Source: Frango.Client.frmCompanyStructDef.InitControls#FrangoClient.frmCompanyStructDef. FillCurrentGrid#ControllerFrmCommon:FrangoClient.clsConsCom
panies.GetCompGName:FrangoClient.clsConsCompanies.BuildNotConnectedDict...
Description: Object reference not set to an instance of an object.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1037404
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Document Information
Modified date:
16 June 2026
UID
swg21347521