'Standard Error ... 76 ... mscorlib ... Could not find a part of the path' when launching Controller

Troubleshooting

Problem

User launches Controller. User selects database, and logs in. User receives error. User clicks OK, and the error appears again. User then receives the "Select Actuality and Period screen". However, the user cannot proceed because trying to gives a new error "No actuality is available in the popup list".

Symptom

Standard Error
Number: 76
Source: mscorlib
Description: Could not find a part of the path ‘C:\Documents and Settings\Administrator\Application Data\Cognos\CCR\......
At Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description…

Standard Error
Source: mscorlib
Description: Could not find a part of the path ‘C:\Documents and Settings\Administrator\Application Data\Cognos\CCR\......
at System.IO.___Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System…

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;10.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.5.1, 10.1

Operating system(s):
Windows

Document number:
466567

Modified date:
08 May 2025

UID

swg21574732

IBM Support

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