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Troubleshooting
Problem
User launches Controller, and clicks "Reports - Run". Inside "Run Reports" user chooses tab "Reports and Forms". Underneath "Forms" user chooses a form (for example "ABCD"). User clicks "Send to application".
After sending it to the application, the report shows for 1 second, then disappears.
- An error message appears (similar to error #1).
- In some circumstances, if the user clicks OK a second error #2 appears.
Symptom
Error #1
Example (Controller 10.4.2):
Example (Controller 10.1.x):
Standard Error
Number: 1004
Source: Microsoft Excel
Description: Microsoft Excel cannot access the file H:\Temp\Cognos\XX_500-AC-1209-010-L2-010C2-LC-0-CONS’ There are several possible reasons:
• The file name or path does not exist.
• The file is being used by another program.
• The workbook you are trying to save has the same name
Error #2:
H:\Temp\Cognos\CCR\XX_500-AC-1209-010-L2-010C2-LC-0-CONS’ cannot be found. Check your spelling, or try a different path.
------------------------------------------------------------------
NOTE:
- If the end user launches Windows Explorer, and then navigates to the path shown in the first error message (for example H:\Temp\Cognos\CCR) then the relevant file is seen there.
- In other words, if they open up the Excel file "XX_500-AC-1209-010-L2-010C2-LC-0-CONS.xls" (inside this folder) then the desired Excel report can be seen
- For example, see printscreen below which corresponds to the same environment as the other printscreens in this Technote:
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Error"}],"ARM Case Number":"TS003948611","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Component:
Error
Software version:
All Version(s)
Operating system(s):
Windows
Document number:
488315
Modified date:
08 May 2025
UID
swg21632792
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