Troubleshooting
Problem
User tries to open a data entry form. User receives error #1 If the user tries to open Excel, user receives error #2.
Symptom
Error #1
Standard Error
Source: Microsoft.Office.Interop.Excel
Description: Exception from HRESULT: 0x800AC472
at Microsoft.Office.Interop.Excel.WorkbookClass.set_Saved(Boolean RHS)
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.InitExcelLink
(Object& xlApp, String sText, Int32excepProcessId)
at Cognos.Controller.ControllerForms12.frmDataEntrySelection.StartExcel()
Error #2
Cannot run the macro 'OnTime_'. The macro may not be available in this workbook or all macros may be disabled.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21993179