IBM Support

"Standard Error ... (0x80040E14): There is insufficient system memory in resource pool 'internal' to run this query" when doing intensive job such as a database optimise

Troubleshooting


Problem

Administrative user starts an internal 'database optimise' task inside Controller. After a while, user receives an error message.

Symptom

Error
Standard Error
[Details] [OK]

Error Details
Number: 5
Source: FrangoDirect.GenServicesD.GenXperorder#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80040E14): There is insufficient system memory in resource pool 'internal' to run this query.
at FrStatusBT.GenServicesTClass.GenXperorder(String sGuid, String sUser)
at Cognos.Controller.Proxy.CCRWS.GenServicesT_GenXperorder(String sGuid, String sUser)
--- End of inner exception stack trace ---
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.GenServicesD.GenXperorder()
at Cognos.Controller.Forms.Form.frmOptimize.IRun_DoRun()
[OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21613743

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