Question & Answer
Question
The SSM failed to start. The "soamview app" command didn't output a SSM PID. In the "egosh activity view xxx" command, xxx is the activity ID of starting SSM and it showed the error 127 and the exit reason None.
SD log
03:28:50.140 GMT WARN [36493:139630880667392] sd.ssmManager.Ssm - Ssm::stateTimeOut: SSM(fbab7358-
f925-11e9-c000-e41d2d7919a1-139629938321152-36493) for consumer: /A/B/APP_NAME timed out in state
<Starting> after 60 seconds
03:28:50.141 GMT ERROR [36493:139630880667392] sd.ssmManager.SsmStateStarting - Code[S25336]:
SdSsmStateStarting.cpp:133 Domain <SOAM>: SD has retried <5> times to start ssm
<fbab7358-f925-11e9-c000-e41d2d7919a1-139629938321152-36493> for consumer </A/B/APP_NAME>,
but still failed. It reached retry limit <5> and will stop retrying. Possible reasons: 1) The SSM execution path is
not correct. 2) The SSM binary does not exist. 3) The permission of SSM is not correct. For a detailed reason,
check the SD log message.
PEM log
03:28:50.000 GMT WARN [17537:139813073581856] runContainer(): container <36143>, pid <38822>,
status=<32512>, exitcode=<127>, stopped=<0>, signaled=<0>, coredumped=<0>, exited=<1>,
command=<${EGO_TOP}/soam/7.1.2/${EGO_MACHINE_TYPE}/etc/ssm -i
fbab7358-f925-11e9-c000-e41d2d7919a1-139629938321152-36493 -u
cbbenp7-a1.svr.us.jpmchase.net:38256 -a APP_NAMe -c true>, user=<USER>,
working dir=</PATH/config/symphony/7.1.2/kernel/conf/../../soam/work>.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSZUMP","label":"IBM Spectrum Symphony"},"Component":"SSM","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.1.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2021
UID
ibm11099215