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SSLHandshakeException when trying to establish SSL connection with the SMTP server

Troubleshooting


Problem

The application is unable to establish secure communications with the SMTP server after enabling STARTTLS in the mail configuration in IBM Jazz Team Server (JTS). The error in jts.log indicates it cannot convert socket to TLS.


Symptom

Unable to connect to SMTP server through SSL. The following error can be seen in jts.log:
Could not convert socket to TLS; nested exception is: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake


Document Location

Worldwide


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Document Information

More support for:
IBM Engineering Lifecycle Management Base

Component:
Jazz Team Server->Administration->SMTP/Email Configuration

Software version:
All Version(s)

Document number:
6429079

Modified date:
22 March 2021

UID

ibm16429079

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