Troubleshooting
Problem
User logs onto Citrix Storefront website. User clicks on the Controller icon, to try to launch Controller-on-Cloud. User receives an error.
Symptom
Citrix Receiver
Unable to connect to the server. Contact your system administrator with the following error:
SSL Error 4: The operation completed successfully.
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
swg22016667