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"SRVE0207E" at access reporting server from browser

Troubleshooting


Problem

Attempts to access reporting server through IBM Rational Reporting for Development Inteligence (RRDI) result in "Error 500: javax.servlet.ServletException: SRVE0207E: Uncaught initialization exception created by servlet"

Symptom

You see following error in <RRDI-install>\cognos\logs\cogserver.log.


com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0100E: Uncaught init() exception created by servlet cfgss in application IBM Cognos: java.lang.UnsatisfiedLinkError: JCAM_Crypto_JNI (C:/ProgramFiles/IBM/RRDI/cognos/bin\JCAM_Crypto_JNI.dll is not a valid Win32 application. )

Cause

Your RRDI installation is corrupted.

Environment

Product versions:

  • RRDI 2.X
  • Windows as operating system for RRDI server

Resolving The Problem

Consider the following steps to reinstall RRDI:

  1. Start IBM Installation Manager.

  2. Select Uninstall option.

  3. Select IBM Rational Reporting section and continue with clicking Next button.

  4. Proceed with the instructions on the screen.

  5. Follow the instructions from the Interactive installation guide after the installation finished.

[{"Product":{"code":"SSAVQ5","label":"Rational Reporting for Development Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Report Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.0.3;2.0.4;2.0.5;2.0.6;5.0;5.0.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
29 September 2018

UID

swg21672798

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