Troubleshooting
Problem
Customer is trying to create a new user.
User therefore:
- clicks "Maintain - Rights - Users"
- Inside "Create New" chooses 'User'
- Clicks 'browse' and chooses the relevant CAM User
- Inside "Create New" chooses 'User'
- Clicks 'browse' and chooses the relevant CAM User
- Presses Save.
An error appears.
Symptom

Standard Error
Number: 5
Source: System.Web.Services:FrangoClient.clsRightsCache.InsertRecords:FrangoClient.clsUsers.Insert:FrangoClient.frmUserAndInstallationRights.SaveUser:FrangoClient.frmUserAndInstallationRights.IFile_DoSave
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: [DB2/NT64] SQL0723N An error occurred in a triggered SQL statement in trigger "<DB2_USER>.TRG_SAXMEDLEM_INSERT". Information returned for the error includes SQLCODE "-811", SQLSTATE "21000" and message tokens "". SQLSTATE=09000
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
Number: 5
Source: System.Web.Services:FrangoClient.clsRightsCache.InsertRecords:FrangoClient.clsUsers.Insert:FrangoClient.frmUserAndInstallationRights.SaveUser:FrangoClient.frmUserAndInstallationRights.IFile_DoSave
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: [DB2/NT64] SQL0723N An error occurred in a triggered SQL statement in trigger "<DB2_USER>.TRG_SAXMEDLEM_INSERT". Information returned for the error includes SQLCODE "-811", SQLSTATE "21000" and message tokens "". SQLSTATE=09000
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gn7CAAS","label":"User Issues"}],"ARM Case Number":"TS003818031","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Component:
User Issues
Software version:
All Version(s)
Document number:
6233918
Modified date:
09 May 2025
UID
ibm16233918
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