IBM Support

SPSS Statistics Subscription Sign-In Error

Troubleshooting


Problem

Upon launch of IBM SPSS Statistics Subscription I see a Sign-In Error dialog box that indicates a problem with the license and suggests the issue is with internet access. The exact error:

"License verification failed.  Ensure you have internet access and click Retry.
If you already have internet access, the SPSS License Server may need to be allowlisted from your corporate firewall.  Refer to your firewall documentation or contact your system administrator and add the following URL to allowlist:  https://spsssub.ibm.com/licsrv.  For other cases refer to this link for more information."

Cause

Firewall settings

Resolving The Problem

To correct this issue, configure your internet security program/firewall to allow access to the following URLs:

https://spsssub.ibm.com/licsrv

On Windows host machines, also allow access to the following executable files:

spssengine.exe
jxbrowser-chromium.exe
stats.exe
java.exe
javaw.exe
browser_broker.exe
browserCore64.exe

On maOS host machines, allow access through the local machine firewall and any internet security software to the following applications:

IBM SPSS Statistics Subscription
spssengine

Since the method for adding exclusions is different for each internet security software provider, please contact the software provider for details regarding how to create exceptions for files and file types in the vendor's internet security program.

For users who are completely behind a corporate firewall which is a separate firewall from their workstation: The IT admin may need to specify both the license server URL and the port number for his workstation. For http and https connection, the default port numbers 80 and 443 are used.
SPSS Subscription cannot be used through corporate proxy, where governed by group policy.

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Historical Number

89297

Document Information

Modified date:
31 August 2021

UID

swg21487006