Accessing SPSS License Support

Follow these steps to use the IBM Support Site to receive support with your SPSS licenses. Be sure you have your product name, product version, operating system and any other helpful information.

1. Visit the IBM Support Site at https://ibm.com/mysupport and then click Manage Support Account > Product Resources from the header at the top of the site, or select it from the drop down on a tablet or mobile device.
2. Search for your SPSS product in the search field at the top the page, or select it from the list. You can use the Support Site to get help with licenses for the following SPSS products:
   • SPSS Modeler
   • SPSS Statistics
   • SPSS Amos
   • SPSS Text Analysis for Surveys
   Note: You can also search for your product in the My Products area of the IBM Support Forums.
   Figure 1. Products tab and Search field
3. On the left-hand side of the page, click Open a case to get help with SPSS license issues. The Support Site redirects you to a form that is specific to your situation. Continue with step 4 or 5 depending on the form that displays. 
   Figure 2. SPSS Licence Issues button
4. If the Get Help with SPSS License Issues window displays: 
   Note: You cannot edit the First name, Last name, or Email address fields.
   1. Enter a Topic for your issue, for example I do not have the correct SPSS license information.
   2. Enter a Description of your problem with as much detail as possible.
   3. Select your Product.
   4. Enter the Product Version you are using, for example 3.1.2.0.
   5. Enter the operating system of the computer on which you are using SPSS. For example, enter Windows 10. 
      Figure 3. SPSS License Issues Form
   6. Click OK. In some cases, the system emails you a 7-digit validation code.
   7. If a prompt displays, check your email for a message from IBM support, then enter the Validation Code on the form, and then click OK. If you do not receive a prompt for a validation code, or if you enter the code correctly, IBM Support will contact you within two business days.
   8. If you enter an invalid validation code two times, click Resend code. If you then enter the new code incorrectly twice, you must contact IBM support to continue.
5. If the Open a Case page displays:
   1. Leave the defaults in the Type of support, Product Manufacturer, and Product fields. The system automatically populates these fields.
   2. Enter a Title for your issue, for example I do not have the correct SPSS license information.
   3. Select a Severity for your issue. Level 1 issues have a critical impact on your production environment. IBM works with you 24 hours, 7 days a week to resolve your problem, provided you have a technical resource available to work during those hours.
   4. Describe your problem in the Description field as clearly and completely as you can. Watson analyzes what you type and offers tips to enhance your description. If a solution is available, it displays alongside your description. 
      Figure 4. The Description field on the Support Case page
   5. If you have diagnostic files or screen captures, click Upload Files, then drag them or click Click to Select Files, then browse to add them to the case, and then click Upload.
   6. To add team members to the case, search for them in the Add Team Members field.
   7. Click Submit Case.
   8. On the Case Description page, review the case details and make any necessary changes. The IBM support team will contact you within two business days.