Specifying A Default Call Home Contact

Specifying Default Call Home Backup Contacts 

If you are an account administrator, you can specify a single contact for each of your accounts who will act as the coordinator for cases opened through IBM's call home feature. IBM will work with that person if no other contact is available based on information provided to IBM. This contact can be either a single person or a group email list. Anyone listed as the default call home contact, including all members of a group list, should have the role of Full or Administrator.

To specify a call home contact:

1. Log into the Support site (https://ibm.com/mysupport), then click the profile icon in the top right corner of the page, and then log in with your IBMid.
2.  From the profile icon menu, click User Administration. Only users with the Administrator access level can access this menu item.
   
3. On the Call Home Backup Contacts tab, search and filter your accounts. You can select multiple accounts and add the same backup contact to all of the accounts you select. However, each account can have only one backup contact.
4. In the table, click the pencil icon to Edit.
   
5. In the Choose a Contact field on the Call Home Contact window, search for and select who will become the call home backup contact, and then click Save. The contact you select displays in the table on the User Administration page. 
   
6. Removing a contact is just as easy. By clicking the trash can, a user can be removed.

7. Following modal will appear asking to confirm the removal

8. After confirming by clicking Remove, this account will no longer have a Call Home Backup Contact.