IBM Support

Specific user is unable to launch Datacap Desktop from specific workstation

Troubleshooting


Problem

  • User is unable to launch Datacap Desktop from particular workstation. When user click on Dcdesktop icon, it spins for a split second and then nothing happens. No error is displayed or recorded in TMS logs.
  • Same user is able to launch Datacap Desktop from other workstations

Symptom

Below error observed in Event Viewer logs:

Application: dcDesktop.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Xml.XmlException

  at System.Xml.XmlTextReaderImpl.Throw(System.Exception)

  at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

  at System.Xml.XmlTextReaderImpl.Read()

  at System.Xml.XmlTextReader.Read()

  at System.Configuration.XmlUtil..ctor(System.IO.Stream, System.String, Boolean, System.Configuration.ConfigurationSchemaErrors)

  at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()

Exception Info: System.Configuration.ConfigurationErrorsException

  at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)

  at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)

  at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()

  at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)

Exception Info: System.Configuration.ConfigurationErrorsException

  at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)

  at System.Configuration.Internal.InternalConfigRoot.OnConfigRemoved(System.Configuration.Internal.InternalConfigEventArgs)

  at System.Configuration.Internal.InternalConfigRoot.RemoveConfigImpl(System.String, System.Configuration.BaseConfigurationRecord)

  at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)

  at System.Configuration.BaseConfigurationRecord.GetSection(System.String)

  at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(System.String)

  at System.Configuration.ConfigurationManager.GetSection(System.String)

  at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)

  at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)

  at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)

  at System.Configuration.SettingsBase.GetPropertyValueByName(System.String)

  at System.Configuration.SettingsBase.get_Item(System.String)

  at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String)

  at System.Configuration.ApplicationSettingsBase.get_Item(System.String)

  at dcDesktop.Properties.Settings.get_WriteLog()

  at dcDesktop.MainForm.InitLog(System.String)

  at dcDesktop.MainForm..ctor(System.String[])

  at dcDesktop.Program.Main(System.String[])

- System

 - Provider

  [ Name] .NET Runtime

 - EventID 1026

  [ Qualifiers] 0

  Level 2

  Task 0

  Keywords 0x80000000000000

 - TimeCreated

  [ SystemTime] 2019-05-07T17:50:25.000000000Z

  EventRecordID 49739457

  Channel Application

  Computer 

  Security

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSZRWV","label":"IBM Datacap"},"Component":"Datacap Desktop","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
08 September 2020

UID

ibm10957751

Page Feedback