Troubleshooting
Problem
User launches Controller client. User receives error message. Problem may only affect some users. Other users may be able to launch Controller successfully.
Symptom
System.Web.Services.Protocols.SoapException: Server was unable to
process request. ---> System.NullReferenceException: Object reference
not set to an instance of an object.
at Cognos.Controller.Proxy.ControllerReportNetService.RepNet.
GetUserInfo(String sGuid, String sUser, String passportId)
at Cognos.Controller.Proxy.CCRWS.GetUserInfo(String sGuid, String
sUser, String passportId)
--- End of inner exception stack trace ---
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21978255